Frequently asked questions
Answers to common questions about switching from ticket booklets, rates, tracking, integrations, and urgent and international delivery.
I currently use courier ticket booklets — how do I benefit from switching to Courierit?
Save money:
- No pre-paid courier tickets — you print your own label and only pay for what you use
- Competitive rates, because you leverage our bulk buying power
Save time:
- A faster dispatch process with an easy-to-use online system
- Live rates on all couriers
- Your parcel is scanned every step of the way — use Track & Trace to see exactly where it is, or send your customer a tracking link
- Worldwide delivery
- Free integrations into your existing programs
- Friendly customer service from the Courierit team based in Auckland, NZ
My current courier has an online system. How is Courierit different?
- More services in one place: national and international courier, urgent/direct courier in the Auckland, Wellington and Christchurch metro areas, and bulk freight
- Software integrations and custom integrations are free
- Our in-house customer service team is there to answer your call, Mon–Fri 9:00am–5:00pm
What software do you integrate with?
Courierit integrates with Shopify, WordPress, Magento, Wix, WooCommerce, BigCommerce, osCommerce, Trade Me, Tradevine, Xero, MYOB, Cin7, Unleashed, Propella, Omins.
If your program isn’t listed, Courierit also offers custom integrations for free — please contact our team.
What do you mean by software integrations?
Once you sign up you receive a login. From there you can create a label from scratch, or pull information through from other platforms like Trade Me, Tradevine, your website or your accounting system such as Xero (Courierit sets this up for you).
That means your customers’ details and order details come straight across and you can print every label without typing delivery addresses. Just add the packaging dimensions or weight — or, if you sell recurring items, select one of your saved items.
Can I send my customers a Track & Trace link?
Yes. It saves you time answering calls from customers wondering where their parcel is. You can even customise the automated message and add your branding.
Who do I contact if I need to trace a parcel?
You can view your parcel’s progress online with Track & Trace. If you think there is an issue, our in-house support team answers every call and email and gives it the attention it deserves. Call 09 222 0128, Mon–Fri 9:00am–5:00pm.
How competitive are your rates?
Because of our group buying power, we receive reduced rates from the courier and freight companies — savings we pass on to our clients.
How can I get a price list?
Fill out the short form on our Get started page and we’ll send one to you as soon as possible.
What costs are involved?
- No membership fees
- Satchels are provided free, and the rate is charged when the ticket is scanned
- No pre-paid satchels or courier tickets
- You receive a monthly invoice on the first working day of each month, due on or before the 20th. You get a discounted rate if payment is received on time
How do I sign up?
Start with our short Get started form, or complete the full credit application. If you have any questions, call us on 09 222 0128, Mon–Fri 9:00am–5:00pm.
Still have a question? Call 09 222 0128 (Mon–Fri 9:00am–5:00pm) or send us a message.
Ready to send smarter?
Get your Courierit price list — no monthly fees, no pre-paid tickets, and free integrations with the software you already use.